Apps & Software troubleshooting

Clear steps for common app and software problems. Start with a symptom, then work through the safest checks first.

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Crashes & FreezesOutlook Not Responding in Windows? Try These FixesFix new or classic Outlook for Windows when it freezes: restart it, clear a stuck dialog box, use safe mode, turn off add-ins, update, and repair Office and data files.
Crashes & FreezesChrome Crashing or Won’t Open on Windows? Try These FixesFix Google Chrome on a Windows PC that crashes, freezes or won’t open: end it in Task manager, free up memory, turn off hardware acceleration, check antivirus, reinstall.
Crashes & FreezesExcel Not Responding in Windows? Try These FixesFix Excel for Windows when it freezes or stops responding: safe mode, add-ins, startup folders, updates, file checks, selective startup, Office repair and antivirus.
Opening & UpdatingMicrosoft Store Not Downloading Apps? Try These FixesFix Microsoft Store when apps won’t download, install or update in Windows: restart, sign in, check the app, reset the Store and update Windows and the Store.