Phone troubleshooting
Clear steps for common phone problems. Start with a symptom, then work through the safest checks first.
Browse by Platform
All Phone guides
- Battery & ChargingiPhone Not Charging? Try These FixesWork through the cable, power source, charging port, and restart checks before deciding if your iPhone needs service.
- Screen & DisplayiPhone Black Screen? How to Get It Working AgainWhat to do when your iPhone screen is black or your iPhone won’t turn on: charge it, force restart it, check Screen Curtain, and know when the display needs service.
- Battery & ChargingiPhone Battery Draining Fast? Try These FixesFind out what is using your iPhone battery, change the settings that drain it most, understand temporary drain after an update, and check Battery Health.
- Face ID & SecurityFace ID Not Working on iPhone? Try These FixesCheck your Face ID settings, clear the TrueDepth camera, adjust for masks, glasses and distance, and find out when your iPhone asks for a passcode or needs service.
- Sound & AudioNo Sound on iPhone? Try These FixesTurn off Silent mode and Do Not Disturb, check the volume and where audio is playing, clear the speaker, then test it to see if your iPhone needs service.
- Battery & ChargingAndroid Phone Not Charging? Try These FixesRestart your phone, check the cable, power adapter and charging port, read the charging signs on screen, and know when your Android phone needs repair.