Google Play Games on PC Won’t Install? Try These Fixes

Common causes

• A PC that doesn’t meet the minimum requirements, including an older Windows version
• Not enough storage space on the C: drive or the drive you install to
• No full Windows administrator privileges
• An unstable network connection, a network error or a temporary issue communicating with the Google Play Games site
• Google Play Games on PC not available in your country or region

Step-by-Step Solutions

Start with the step that matches the error the installer shows, or work through the steps in order.

1. 1

   Step 1: Check the minimum requirements

   If your PC doesn’t meet the minimum requirements, you’re notified and the installation won’t continue.

   Google checks that your computer meets its requirements. The specific items that are missing are noted during installation, so address each one. These are the minimum requirements:

   • Windows 10 (v2004)
   • A solid state drive (SSD) with 10 GB of available storage space
   • 8 GB of RAM
   • Intel UHD Graphics 630 GPU or comparable
   • 4 CPU physical cores
   • A Windows admin account
   • Hardware virtualization turned on

   Good to know

   Make sure the SSD is set up as the main drive.

2. 2

   Step 2: Upgrade Windows if the installer asks

   If the installer shows an error titled Upgrade Windows, upgrade Windows to a later version, then try again.

   Google gives this solution for error codes NU8001008, NU80040811 and NUFFFFFFFF.

   Upgrading to a minor version might solve the issue. For example, upgrade Windows 11 from 23H2 to 24H2.

3. 3

   Step 3: Make room on your drive

   The installation needs at least 10GB of space on your C: drive.

   If the installer says “There isn’t enough storage space to continue,” make sure you have at least 10GB of space on your C: drive for the installation to run successfully.

   If you try to install the app on a different drive, make sure you have enough space there.

4. 4

   Step 4: Use full administrator privileges

   To install the app, you must have full Windows administrator privileges.

   If the installer says “To install the app, you must have full Windows administrator privileges” and you have access, you can update the privileges in Windows settings.

   Open the Windows menu and search for “administrator rights settings.”

5. 5

   Step 5: Check your network connection

   For a network error, check your connection or connect to a different network, then try again.

   If the installer says “Your network connection is unstable,” check your connection, then try again. If it still doesn’t work, try again later.

   If it says “A network error occurred,” try to install again. If that doesn’t work, connect to a different network.

6. 6

   Step 6: Download the installer again

   If the installer shows an error titled Download the installer again, get the installer again and try again.

   Download the Play Games installer from Google Play Games on PC, then try again. To install the app, open the downloaded file, then follow the instructions. The installation can take a few minutes.

   If it still doesn’t work, try again later. There might be a temporary issue that involves communication to the site.

7. 7

   Step 7: Check that it’s available in your region

   If the installer says Play Games isn’t available in this region, check where the app is available.

   Google publishes a list of the countries and regions where Google Play Games on PC is available, and says more countries or regions will be available soon.

   Good to know

   To use Google Play Games on PC, Google says you also need a personal Google Account and your Play country set in a supported country or region.

8. 8

   Step 8: Try again, then restart your PC

   For an unexpected error, try to install Play Games again, then restart your PC and try again.

   If the installer says “An unexpected error occurred on our side,” try to install Play Games again. If that doesn’t work, restart your PC, then try again.

   Good to know

   For error NC99999, Google says the specific cause hasn’t yet been identified, and gives the same steps.

9. 9

   Step 9: Turn on Windows Hypervisor Platform if prompted

   If Windows Hypervisor Platform is turned off, you may get a prompt to turn it on during installation.

   If you get the prompt, turn it on, then restart your computer for this setting to take effect. If Windows Hypervisor Platform is turned on already, you won’t get this prompt.

   Good to know

   If you installed other emulators on your computer, they might not work when Windows Hypervisor Platform is turned on.

Frequently Asked Questions