Next2Fix home

Clipchamp Project or Media Not Loading? Try These Fixes

What to try when a Clipchamp project or video file is stuck loading: reload, free memory and disk space, turn off extensions, convert files and clear the cache.

Updated 9 min read

Quick Answer

Reload Clipchamp first: press Ctrl and F5, in the browser or the Clipchamp desktop app, with your internet connection active. If a single file stays stuck with a sad face or a percentage that doesn’t change, convert it to MP4 with a video converter outside Clipchamp and add the new file instead. If the whole project won’t load, close other tabs and apps, check your free disk space and turn off browser extensions.

Common causes

  • A problem with the original media file, such as a faulty file
  • Not enough free memory (RAM) on your computer
  • Low disk space on your computer
  • Browser extensions, such as translation plugins, privacy extensions or ad blockers
  • Source media files deleted, renamed or moved after you added them

Step-by-Step Solutions

Work through these steps in order, from a quick reload to the advanced cache and site data steps and the hardware check.

  1. Step 1: Reload Clipchamp

    Microsoft’s first step for a project or file stuck loading is to reload the Clipchamp editor page or the desktop app.

    When you open an existing project, a loading message can appear while you wait for the project to load. If it doesn’t go away after a short time and you can’t access the project, press Ctrl and F5. This also works in the Clipchamp desktop app. In a browser, you can also right-click and choose reload, or use the browser’s reload button.

    Make sure your internet connection is active when you open Clipchamp and reload it.

    If a file you added isn’t progressing at all, the media processing may have got stuck. After the reload, try adding the same file again.

  2. Step 2: Reopen the project from the overview page

    Go back to the page that lists all your video projects, reload it, then open the project again.

    Go back to the overview page where all your video projects are listed and reload that page. Then reopen the editing project that wouldn’t load.

  3. Step 3: Free up memory and check your disk space

    Not enough memory can stop editing projects from starting up correctly, and low disk space can interfere with loading them.

    If there isn’t enough memory (RAM) available, editing projects may not start up correctly. Close other browser tabs and other apps running on your computer, and keep Clipchamp open in only one browser tab.

    Keep the Clipchamp tab open and in the foreground. Otherwise, Edge or Chrome might take processing resources away from it.

    Low disk space can also interfere with loading Clipchamp projects. Clipchamp needs free space on your computer’s internal drive for temporary project files and for processing and exporting video. Make sure the free space is more than the size of the video files in your project.

  4. Step 4: Turn off browser extensions

    Chrome or Edge extensions, including translation plugins, privacy extensions and ad blockers, can stop Clipchamp from loading correctly.

    If you use Clipchamp in Edge or Chrome, turn off your browser extensions, then reload Clipchamp and check whether the project and media load.

    Microsoft also suggests changing one suspected extension at a time, reloading Clipchamp and checking it, then turning the extension back on after the test.

    Good to know

    On a managed device or browser, ask your IT administrator before changing extension controls.

  5. Step 5: Convert a file that won’t load to MP4

    If one file stays stuck with a percentage on its thumbnail, converting it to MP4 can change its codecs so Clipchamp can read it.

    If videos you added don’t appear in the media library on the left and stay stuck with a percentage on their thumbnail, there may be a problem with the original files. Convert them to MP4 with a video converter tool outside Clipchamp, even if they’re already MP4 files.

    Save the converted MP4 files, then add them to your Clipchamp project instead of the original videos. The same applies to any other file you add that doesn’t load: convert it and use the new version in Clipchamp.

    Good to know

    A file in a type Clipchamp doesn’t support is converted behind the scenes when you add it, which can take some time depending on the file’s size and resolution and your computer’s CPU, graphics card and memory.

  6. Step 6: Keep your source files where they were

    Deleting, renaming or moving the files you used in a project can cause problems when you reopen it.

    With a personal account that doesn’t use content backup, deleting, renaming or moving source media files on your computer can cause problems when you reopen the editing project. Keep these files where they are. Content backup is available on the Premium plan for personal accounts.

    With a work or school account, the media files you add are stored in the project’s Assets folder on your work OneDrive or SharePoint. Keep that folder and the files in it in place, or you might be asked to locate the source files again before you can continue editing.

    Good to know

    Clipchamp might ask you to relink the video, audio and image files you used in a project.

  7. Step 7: Update the Clipchamp Windows app

    If you use Clipchamp on Windows, Microsoft recommends keeping the app up to date through the Microsoft Store.

    Wait for your changes to save and for any uploads or exports to finish. Then open the Microsoft Store and select Check for Updates. Install any available Clipchamp update, then reopen the app.

    Good to know

    On a managed device, your IT administrator can control whether you can install, update or run Clipchamp.

  8. Step 8: Clear the browser cache and restart the browser

    In Edge or Chrome, clear cached images and files for all time, then restart the browser and reopen the project.

    Before you start, make sure you still have your original video, audio and image files outside Clipchamp, because you may need to relink them when you reopen the project.

    Clear the cache in Edge or Chrome. Select All time for the time range and select Cached images and files. You don’t need to clear any other browsing data.

    Type chrome://restart or edge://restart into the address bar and press Enter. After the browser restarts, reopen the Clipchamp project.

    Microsoft says this is useful if media files load slowly, freeze or crash while you edit.

    Good to know

    Before you restart your browser, wait for your changes to save and for any uploads or exports to finish.

  9. Step 9: Clear Clipchamp’s site data (advanced)

    Deleting the site data in Developer Tools purges all video editing and processing files so they reload, and can let projects open again.

    Before you do this, make sure your original video, audio and image files are available outside Clipchamp, because you may need to relink them if you don’t have content backup turned on. In Clipchamp’s work version, media files are saved in your OneDrive account and Clipchamp retrieves them from there.

    The steps are the same in Edge and Chrome. Select the three-dots menu icon next to the address bar, then select More tools, then Developer tools. Select the Application tab at the top, then Storage in the list on the left, and select Clear site data.

    Refresh the Clipchamp page and open the editing project again.

  10. Step 10: Try another computer or a shorter project

    If nothing else helps, open the project on a different computer or break a long project into shorter ones.

    Loading media and editing can push a computer to its limits, depending on the length, format, amount and size of the media files in the project.

    Microsoft says the computer should have at least 8 GB of memory (16 GB or more is better), be a 64-bit computer running a 64-bit operating system and the 64-bit version of Edge or Chrome, and have a recent graphics card. On an older computer that doesn’t meet these requirements, you could see slow performance, freezing and crashing.

    You can also break a longer editing project into several shorter ones and test whether the shorter projects load.

Clipchamp project still not loading?

If none of these steps get your project or media to load, contact Clipchamp Support.

Before you clear the cache or site data: Make sure your original video, audio and image files are still available outside Clipchamp, because you may need to relink them when you reopen the project.

Frequently Asked Questions

What does the sad face on a Clipchamp file mean?

Microsoft groups a sad face or a loading percentage that doesn’t change with files that don’t load at all. Its suggestion is to convert the file to MP4 with a converter outside Clipchamp and add the new file instead.

Why is Clipchamp stuck on loading your assets?

That message can stay up when a whole project or all its files don’t load as you reopen it. Microsoft’s causes include low memory, low disk space and browser extensions, so start by reloading, then free up memory and disk space and turn off extensions.

Why do my files load slowly in Clipchamp?

If a file’s type isn’t supported, Clipchamp converts it behind the scenes, and how long that takes depends on the file’s size and resolution and your computer’s CPU, graphics card and memory. Larger and longer files and adding many files at once also increase processing time.

Will clearing the cache or site data delete my Clipchamp media?

Clearing site data purges Clipchamp’s video editing and processing files, which then reload. Microsoft says to keep your original media files available outside Clipchamp, because you may need to relink them if you don’t have content backup.

Does Clipchamp need an internet connection?

Yes. Clipchamp needs an active internet connection to work and to save your editing progress, and Microsoft says to make sure it’s active when you reload a project.

Sources & review

This guide was checked against Microsoft’s official support instructions on October 6, 2026. Device options can change with software updates.

All Apps & Software guides