Editorial Policy

Who publishes the guides

Guides are published by Next2Fix and credited to the Next2Fix Editorial Team. This page describes the process every guide goes through before it is published.

Choosing topics

Each guide covers one specific troubleshooting problem on a specific device, platform or app, such as “Windows Update not working” or “Apple Watch not charging”. Topics are chosen where clear official guidance exists and where a dedicated guide would help people more than an existing Next2Fix guide already does.

Official sources first

Guides are researched before any drafting begins. The primary sources are the official support pages of the company that makes the device or software, for example Apple Support for iPhone guides or Microsoft Support for Windows guides. Each platform has a defined list of official sources a guide may cite; community forums, Q&A sites and unofficial blogs are not used as sources.

Every factual claim in a guide, such as a setting’s name, a menu path or what a feature does, must be supported by one of those allowed sources. A claim the sources don’t support is removed or rewritten rather than published. The sources are listed at the end of every guide.

Fact-checking and review

After a guide is drafted, it is fact-checked separately from the writing: each claim is compared with the saved source pages, and the guide is corrected until the check passes. Automated checks also confirm that every cited source comes from an allowed official site. The finished guide is then reviewed before it is published.

Guides explain what the official documentation says. Unless a guide says otherwise, its steps have been checked against that documentation, not tested on a physical device.

Safety-sensitive steps

Steps that could cause data loss, damage or injury get additional scrutiny. Guides put quick, reversible checks before resets, carry the official source’s backup or data-loss warning in the same step as any erase, reset or restore, and do not suggest opening a device, unofficial repair tools or unofficial software. When a problem points to a hardware fault, the guide directs readers to the manufacturer or a qualified repair provider, as the official sources do.

Use of AI tools

Next2Fix uses AI-assisted tools in its editorial workflow, including for research, drafting and fact-checking. AI output is not published as-is: every guide is held to the source rules above, fact-checked against its official sources, and reviewed and approved before publication.

Updates and corrections

Devices and software change. Guides may be updated when official guidance or the products change, and each guide shows the date it was last checked against its sources. That date changes only when the content is actually reviewed again.

When an error is identified, the guide is corrected and checked again against its sources. See the contact page for how to reach Next2Fix.

Independence

Next2Fix is independent and is not affiliated with the manufacturers or software companies mentioned in its guides. Learn more about Next2Fix.