iPhone troubleshooting

Clear steps for common iPhone problems. Start with a symptom, then work through the safest checks first.

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Battery
& Charging1 guide
Screen
& Display1 guide
Sound
& AudioGuides coming soon
System
& PerformanceGuides coming soon
Network
& ConnectivityGuides coming soon
Apps
& iOSGuides coming soon
Calls
& MessagesGuides coming soon
Face ID
& SecurityGuides coming soon

All iPhone guides

Battery & ChargingiPhone Not Charging? Try These FixesWork through the cable, power source, charging port, and restart checks before deciding if your iPhone needs service.
Screen & DisplayiPhone Black Screen? How to Get It Working AgainWhat to do when your iPhone screen is black or your iPhone won’t turn on: charge it, force restart it, check Screen Curtain, and know when the display needs service.